Customer Service

Welcome to Posterton’s Customer Service. Please fill in the form at the bottom of this page or contact us directly at our email address info@posterton.com , and we’ll get back to you as soon as possible. We always do our best to respond within 24 hours.

FAQ / Frequently Asked Questions

 

Delivery

How long does delivery take?

Our normal delivery time is 1-3 working days. Our goal is to ship your products no later than the day after you place your order. In the event of extra pressure on us or the shipping company, a delay of 1-2 days can occur.

 

Where’s my order?

When your package has been sent, you’ll receive an email with a tracking link so you can see the status of the delivery. If you can’t find the tracking information or don’t have the email, please contact Customer Service at info@posterton.com

 

How much does shipping cost?

At Posterton, you’ll have free shipping when you order over €29, otherwise it is €5.9 in shipping fee

 

 

Orders

I want to cancel my order.

If you want to cancel an order before it has left our warehouse, contact us immediately. We always strive to send out our goods as soon as possible, so sometimes the order has already been shipped. Still, you’re welcome to contact Customer Service at info@posterton.com and we’ll help you as soon as we can.

 

I filled in my details incorrectly. 

Contact Customer Service at info@posterton.com and we’ll help you as soon as we can.

 

I haven’t received an order confirmation.

If you haven’t received an order confirmation, please check your spam folder. If you can’t find it there, feel free to send an email to info@posterton.com and we’ll help you as soon as we can.

 

 

Payment

What methods of payment do you accept?

You can see all of our current payment methods at the checkout. You can always pay with major debit cards (Visa and MasterCard). 

 

 

Returns and refunds

How can I return an item?

You can return products that are undamaged and in their original condition. In order for a return to be approved, frames must be unopened and in the protective plastic. Contact us at info@posterton.com to let us know that you want to make a return, and we’ll send you instructions and a return label. Please include the order number, your name and which item(s) you want to return. The shipping cost for returned items is € 19.

 

How can I apply for a refund?

If your item is damaged or defective, please contact Customer Service at info@posterton.com and we’ll help you as soon as we can.